We strive to deliver premium fruit gifts promptly and professionally. Stock is subject to availability and may vary from time to time.

Order Timeframe

1 business day in advance (Non Peak Period)
3 business days (Peak Period)

For Bulk⁄Customised Orders

Please email admin@kyoho.com.sg or contact our Support Team at 6884 9136.

Delivery Areas

Within Singapore (Local Address)

Delivery Time

Weekdays 11am – 6pm
Weekend 11am – 4pm
NO DELIVERY ON SUNDAYS & PUBLIC HOLIDAYS

Delivery Fees

• Minimum order value after 10%: $250
• Nett Purchase $250 & above (FREE Delivery)
• Below $250 (A delivery surcharge of $ 20.00 will be applied)

You can email us at admin@kyoho.com.sg or call our Support Team at 6884 9136 and quote us your Order Number.

Yes. To do so, you can select the giftwrapping option during checkout.

Yes, a personalized message can be added during checkout.

It will be printed on a complimentary card to be attached with the fruits upon delivery.

Email us at admin@kyoho.com.sg or contact our support team at 6884 9136 within 24 hour from confirmation, provided it has not been delivered.

• Provide your Order Number and clear instructions.
• Modification may incur additional costs or changes to delivery timelines.

Freshness Guarantee

• We ensure that all fruits are handpicked, carefully selected, and delivered fresh.
• We guarantee the quality of our fruits, and we take every precaution to ensure they arrive in excellent condition.

Dispute Policy

• We do not entertain disputes based on personal taste preferences, including sweetness levels. Natural aesthetic or physical imperfections of the fruits as these do not affect their quality.
• However, if you receive damaged or spoiled fruits, we will gladly provide a:
  • Full refund
  • Replacement with identical or similar products.

Refund⁄Replacement Criteria

• Fruits must be returned in their original packaging.
• Claims must be made within 24hrs with receipt attached.

Non-Refundable

Please note that we do not provide refunds or replacements for:

• Fruits purchased more than 3 days ago.
• Fruits not stored in accordance with our storage guidelines.
• Partially consumed fruits.

Storage Guidelines

To maintain freshness, please store fruits:

• In a cool, dry place.
• Away from direct sunlight.
• In original packaging or breathable containers.

Return Policy Exceptions

We reserve the right to decline refunds⁄replacements for:

• Fruits showing signs of mishandling or neglect.
• Fruits past their reasonable consumption period.

Cancellation Policy

• An administrative fee of $10.00 will be deducted from the purchase.
• The remaining amount will be converted into voucher, valid for 10 days from the cancellation date.

Voucher Details

• Voucher code will be issued to the customer, and can be used for future purchases within 10 days upon issue.
• Voucher is non-transferable and cannot be exchanged for cash.
• Voucher can only be used for purchases made directly through our online website.

Cancellation Procedure

• To cancel an order, please contact us at admin@kyoho.com.sg or 6884 9136 within 4 hours from delivery date.
• Cancellation policies are assessed on a case-by-case basis, at the company’s discretion.
• Cancellations are only accepted if the order has not been processed or shipped.

Refund Timeline

Voucher will be issued within 5-7 working days from cancellation confirmation.

We will contact the sender⁄recipient for alternatives.

Leave the fruits in a safe and secure area as instructed by the recipient⁄sender. A photo of the delivered fruits will be taken as proof of completion to the recipient.

Re-delivery attempt on another day⁄another location as per request. Additional fees of $20 is applicable.

Liability Disclaimer

Please note that we will not be held responsible for any loss or damage to the fruits if they are found missing or tampered with after delivery.

We thank you for your kind understanding in advance.